TABLE OF CONTENTS
What is a Help Ticket?
A help ticket is an individualized question or request that is written by the student and then sent to the appropriate department.
How do I send a Help Ticket?
1. First, click Login to submit a new ticket located near the top of the screen, directly under the white search bar.
2. Next, click the blue GOOGLE button to use as a login.
3. Enter your @columbiacollege.edu email. *Tickets submitted from other emails will be rejected and returned to the sender.*
4. Click the grey plus sign icon next to the words New Support Ticket that are towards the top of the screen.
5. Please submit separate tickets for each request, as they may be handled by different departments.
6. If you have ANY TECHNOLOGICAL DIFFICULTY logging into The Student Helpdesk to send a ticket, please go to https://cchit.freshdesk.com/support/home. Click “New Support Ticket,” then fill out each field of the form. This will allow you to enlist IT support directly.
*Please take a moment to rate this article as helpful or unhelpful--- let us know what we can do to make it better!